A-Z Guide of Guest Services and Policies

The stadium bowl is now closed as we prepare for the New Aloha Stadium Entertainment District. We will continue to host the Aloha Stadium Swap Meet & Marketplace as well as other outdoor events and activities in the surrounding parking lot areas. Here you will find all you need to know when visiting the Aloha Stadium during the next few years.

ADA Parking: Please use the Main Salt Lake Stadium Entrance.
Limited stalls available within the Inner Row Parking Sections 1-14E.

ADDRESS
(Mailing)
Aloha Stadium
P.O. Box 30666
Honolulu, HI 96820-0666

(Physical Address for Directions or Deliveries)
99-500 Salt Lake Boulevard
Aiea, HI 96701

ALCOHOL POLICY
Aloha Stadium wants all guests to have a memorable experience while visiting the facility.  For those choosing to enjoy alcoholic beverages during special events, you are  are expected to do so in a responsible manner. Must be 21 years or older to possess and consume alcohol. Licensee will provide for alcohol cut-off times. *It is unlawful for any adult to provide or purchase alcohol for consumption by minors under the age of 21. 

Alcohol Admission Policies:
No alcohol (including non-alcoholic beer and wine) or illegal drugs may be brought into Aloha Stadium.

No person who is obviously intoxicated may enter Aloha Stadium; Stadium Gate Ushers refusing admission will be fully supported by management and security.

Alcoholic beverages of any kind may not be removed from the stadium.

ANIMALS
No Animals allowed at Aloha Stadium, except for ADA-Compliant Service Animals.
Service animals (ADA-Compliant) are welcome inside Aloha Stadium and must remain on a leash or in a harness at all times. Accommodations will be made for an animal relief area. We ask all guests who plan on bringing a service animal to an event to please call 808-483-2500 so the Stadium staff can properly provide the best possible service.
Service Animal Informational Flyer

AUTOMATED TELLER MACHINE(s)
The Aloha Stadium recommends bringing cash. Parking, and several Aloha Stadium Swap Meet & Marketplace vendors are cash only. There will be limited number of ATMs available and guests should expect lines at the ATM’s. There are three Bank of Hawaii ATM locations for the convenience of our guests:

  • Behind Section V, north plaza, outer main concourse.
  • Swap Meet – various locations throughout the marketplace.

BABY CHANGING STATIONS
Baby changing stations are located in all restrooms throughout Aloha Stadium.

BAG INSPECTION
It is our responsibility to ensure that reasonable precautions are taken to prevent an incident from occurring during events at Aloha Stadium. The safety of our Guests is an integral component of the stadium’s customer service program.  All bags are subject to inspection before they are permitted into the stadium. In an effort to enhance public safety and facilitate a faster entry through the gates, Aloha Stadium has modified its security policy by limiting the size and number of bags allowed in the stadium.

BICYCLE PARKING
Bicycle parking is available in Section 1E and 14 E on the south side of the stadium.  The bicycle rack parking area opens at the same time as the parking gates.

BOTTLES AND CANS
Bottles, cans or beverage containers of any kind are not allowed into Aloha Stadium. A search will be conducted at the gates to prevent these and other prohibited items from entering the stadium.  Empty (including no ice) non-glass beverage containers 40 oz. or less are permitted subject to inspection. Aloha Stadium will not be responsible for any personal items left at the gate.

BOX OFFICE
The Box Office is now closed.

CAMERAS/VIDEO RECORDERS
Aloha Stadium will receive explicit instructions from the licensee on whether or not the use of cameras or video recorders will be permitted at their event.  .

CODE OF CONDUCT
Aloha Stadium is committed to provide a memorable experience for all guests in a safe and enjoyable environment. When attending an event, the stadium staff will proactively intervene to support an atmosphere free from the following behaviors:

A. Harassment, foul, obscene, offensive or abusive language or actions.
B. Obstructing the view of other guests.
C. Signs of impairment due to intoxication.
D. Smoking outside of designated areas.
E. Fighting.
F. Unruly or inconsiderate behavior.
G. Throwing of any objects.
H. Interfering with the progress of the event(s) or entering the field.
I. Failing to follow instructions by stadium personnel.
J. Failure to sit in assigned location or seat.
K. Destroying or defacing stadium property.
L. Loitering.
M. Failure to follow stadium policies and procedures.

Guests who choose not to adhere to the “Guest Code of Conduct” will be subject to removal without refund. Please call our Security Hotline at (808) 483-2807 if you need assistance or to report any violations.

DIRECTIONS (to the stadium)
Physical Address: 99-500 Salt Lake Blvd. Aiea, HI 96818

From the East (Honolulu/Waikiki):
-Take H-1 Westbound.
-Keep left and take I-H201 W/HI-78 via Exit 19B toward Fort Shafter/Aiea
-Take EXIT 1 toward Stadium/Camp Smith/Halawa
-Stay straight to go onto Ulune Ext.
-Turn left onto Kahuapaani Street
-Turn right onto Salt Lake Boulevard

From the West (Koolina, Kapolei, Waianae):
-Take H-1 Eastbound.
-Merge onto I-H201 E/HI-78 E via EXIT 13B
-Take EXIT 1B toward Stadium/Pearl Harbor
-Merge (right) onto Kahuapaani Street
-Turn Right onto Salt Lake Boulevard

From Windward Side (Kailua/Kaneohe):
-Take H-3 W toward Pearl Harbor
-Take EXIT 1C toward Stadium/Halawa/Camp Smith/Aiea
-Stay straight and go onto Ulune Ext.
-Turn Left onto Kahuapaani Street
-turn right onto Salt Lake Boulevard

Be sure to visit the traffic cam link at: https://alohastadium.hawaii.edu/alohastadiumcams.html

DRONE POLICY
This policy governs the use of unmanned aerial vehicles (UAVs), commonly known as drones, on the Stadium Property to ensure safety, privacy, and compliance with applicable laws and regulations.

General Use

  • Must obtain prior written consent from the Authority before you operate any drone on the Stadium Property.
  • Approved party (aka Licensee) is responsible for all drone operations by its employees, agents, contractors, guests, and invitees. Drone operators within the responsibility of the Licensee are referred to as “operators.”
  • All drone operators shall comply with federal, state, and local laws and regulations relating to drones, including but not limited to the Federal Aviation Administration (FAA) rules and guidelines.
  • The Licensee shall provide proof of compliance with federal, state, and local laws and regulations to the Authority.

 Safety and Privacy

  • Operators shall operate drones in a safe manner at all times.
  • Operators shall maintain visual line-of-sight with the drone during flight.
  • Operators shall not use drones to capture images, videos, or audio of individuals without their consent.
  • Operators shall not use drones in a manner that invades the privacy of individuals on or adjacent to the Stadium Property.

 Insurance and Indemnification

  • The Licensee shall maintain adequate liability insurance covering drone operations. Proof of insurance shall be provided to the Authority upon request.
  • The Licensee shall indemnify, defend, and hold harmless the State of Hawaii including all of its departments and attached agencies, their officers, employees and agents or representatives from any and all liability arising from bodily injury or property damage, incurred in connection with any third-party claim against the State of Hawaii which arises out of the negligence, acts, or omissions of the Licensee, its employees, agents, representatives, or contractors.

Operational Limitations

  • Operators shall not fly drones over an altitude of 400 feet above ground level.
  • Operators shall not fly drones outside the boundaries of the Stadium Property unless otherwise authorized by the Authority.
  • Operators shall fly only during the hours approved by the Authority.
  • Operators shall not fly drones over people, including but not limited to, crowds, public events and public gatherings.
  • Operators shall not land drones in or near the area where artists are performing and/or where people are gathering.

Fines and Penalties

  • The Authority Event Operations will monitor and verify incidents involving drones flying over crowds or landing in prohibited areas.
  • A fine of $1,000 per incident will be imposed on the Licensee for each verified occurrence of a drone flying over people and/or landing in the performance area and/or where people are gathered.

Notification and Reporting

  • The Licensee shall notify the Authority at least thirty (30) days in advance of any planned drone operations, including the dates and times of operation.
  • The Licensee shall report any incidents, accidents, or near-misses involving drones to the Authority immediately and cooperate with any investigations.

Termination of Use

  • The Authority reserves the right to revoke drone use authorization at any time if the Licensee fails to comply with this policy or if drone operations pose a risk to safety, privacy, or security.

ELECTRIC CAR CHARGING STATION
Aloha Stadium is proud to offer two electric car charging stations located in parking section 2A.  Use of this station is on a first-come, first-serve basis.

ELECTRIC CAR CHARGING STATION
Aloha Stadium is proud to offer two electric car charging stations located in parking section 2A.  Use of this station is on a first-come, first-serve basis.

FIRST AID
Trained medical personnel and facilities are available at Aloha Stadium.
First Aid stations are located:

  • Behind of Section VV, north plaza, outer main concourse

HANDI-VAN PICK UP
During the Swap Meet & Marketplace hours (Wednesday, Saturday, Sunday between 8am – 3pm) the Handi-Van will pick up passengers near Section 14D ramp.

HOUSEKEEPING / MAINTENANCE CONCERNS
If you see or experience a housekeeping problem or maintenance concern, please notify your nearest Event Staff member or call us at 808.483.2500.

LOST AND FOUND
If a personal item is lost or stolen during an event or while at the Aloha Stadium Swap Meet & Marketplace, please contact the Administration Office at 808-483-2500, Monday – Friday between 7:45 am to 4:30 pm

LOST CHILDREN / PERSONS
Every child should be told to contact the nearest Stadium staff member should he or she become lost or to report to the Security Desk located next to the Ticket Box Office.  To help lost kids find their parents, small children should have their tickets pinned to their shirt or pants, or tucked into a pocket at all times while on stadium property.

MISSION STATEMENT
Our mission is to meet the challenge of providing a first class arena where the dreams of our young people can be realized through participation in sporting and other special events; where the spirit of achievement can be nourished by the thrill of competition; where families can gather to share their cultural diversity with pride and a feeling of Aloha.

PARKING FEES 
Aloha Stadium has limited on-site parking. Tailgating is NOT allowed unless noted.
All parking gates are CASH ONLY

Swap Meet & Marketplace
(open Wednesday/Saturday 8:00am – 3:00pm, Sunday 6:30am – 3:00pm)
$2.00 general admission for 12 years and older
$1.00 admission for Kama’aina and Active Military w/ valid ID
Free admission for 11 years and under

Stadium Events (excluding Professional Sports Events, Concerts, and Swap Meet & Marketplace)
$9.00 per car
32.00 per bus or limousine

Professional Sports Events and Concerts  
$17.00 per car
$32.00 per bus or limousine

PARKING LOT POLICIES AND PROCEDURES
A. TRAFFIC: No person shall operate any vehicle on the stadium premises:

• At a speed in excess of twenty-five miles per hour.
• In a careless or negligent manner or in such a manner as to endanger or injure persons or property.
• In a direction other than as indicated by signs erected and designated for one-way traffic movement unless otherwise directed by an authorized official.
• While under the influence of alcohol or illegal drugs.

B. PARKING: Parking rules on the stadium premises:

Unless otherwise directed by the stadium parking personnel, no person shall park
a vehicle in any of the following places:
• Wherever the curbings are painted red to indicate no parking.
• In marked pedestrian crosswalks and walkways.
• On roadways and locations where a parked vehicle may constitute an obstruction,
or a traffic hazard.
• Places where official signs prohibit parking.
• Areas designated by stadium management as restricted areas.

2. No person shall park a vehicle on the roadway or in any area of the parking lot in
such a manner as to block other vehicles, or to restrict the free movement of
vehicular traffic unless otherwise directed by an authorized official.

3. Parking is on a “first-come, first-park” basis and reserving parking stalls, or
spaces shall be prohibited unless written authorization is obtained from the
Manager.  Each vehicle shall be parked wholly within a designated stall and shall not
straddle or occupy space of an adjoining stall.

4. Vehicles parked in violation, may be towed off the premises at the expense of the
vehicle owner or driver.

5. The following are PROHIBITED:

• Pegging of any kind.
• Recreational play (including, but not limited to ball playing, Frisbee tossing,
football tossing, bicycle riding, skateboarding, rollerblading). No remote control devices allowed on property.
• Sponsorship/Advertising banners or signs.
• Animals, except ADA-Compliant service animals or as approved by the Stadium Manager.
• Concerts, public performances, contests, and live broadcasting without prior approval from Stadium Manager.
• Excessively loud music.
• Motorized remote controlled devices.
• Soliciting, hawking, selling, passing out literature handouts or giving away free items without prior approval from Stadium Manager.

RIDE SHARE and PARKING GATE (SPECIAL EVENT) OPENING TIMES
Parking Gates vary per event – visit event page for parking gate openings

RIDE SHARE Drop Off – Main Salt Lake Gate #1
RIDE SHARE Pick Up – Business Access Gate

SECURITY OFFICE
The Security Office and holding area is located on the South end street level, right of the Main Box Office.  Please call our Security Hotline (24 hours): (808) 483-2806 / Allied Universal Security (AUS) Mobile: 808-272-0292 if you need assistance or to report any violations.

SMOKING POLICY
Aloha Stadium is a smoke-free zone.  For the health and comfort of others, smoking of any kind, including the use of electronic/vapor cigarettes will not be permitted within the stadium areas. Guests who fail to comply with this policy may be subject to removal from the stadium.

SOLICITATION AND DISTRIBUTION OF LITERATURE
Guests are prohibited from distributing banners, booklets, business cards, circulars, commercial advertising, flyers, folders, handbills, leaflets, notices, pamphlets, posters, stickers or any other written, printed and/or painted materials, without advance written permission from Stadium Manager.

SWAP MEET & MARKET PLACE
Hawaii’s largest open air flea market is open three days a week and takes place in the Aloha Stadium parking lot.

Market Place Hours: Wednesdays, Saturdays & Sundays 8:00am – 3:00pm
Swap Meet Hours: Wednesdays/Saturdays 8:00am – 3:00pm; Sunday 6:30am – 3:00pm
$2.00 general admission for 12 years and older
$1.00 admission for Kama’aina (Hawaii residents) and Active Military w/ valid ID
Free admission for 11 years and under

For more information Box 6 will be open during hours of operation. 
Phone: 808.486.6704

TRAFFIC & PARKING
For live updates regarding traffic and parking, follow us on Facebook @AlohaStadiumHawaii and Twitter @AlohaStadiumHI.

Aloha Stadium Management reserves the right to adjust stadium policies at their sole discretion without any prior notice.